Frequently Asked Questions
General
Take a glance at the general FAQs
What is Nine by Nine Golf?
Nine by Nine Golf is a specialist in custom-fitted golf clubs and is a supplier of high-quality golf equipment.
Do you have a physical store?
We are primarily an online retailer, but we don't have physical stores. However, you can shop 24/7 on our website. We do have a custom-fitting studio
Can I get a Nine by Nine Golf gift card?
Yes, we offer gift cards that can be purchased on our website.
Can I place an order over the phone?
Unfortunately we don't take orders over the phone, but our dedicated customer service team is more than happy to offer any help, advice or guidance you might need. Feel free to contact us at 020 3995 5638 or email us at hi@ninebyninegolf.com
How can I contact customer support?
You can call us on 020 3995 5638 or email us at hi@ninebyninegolf.com
Shipping
Shipping FAQs answered here
Do you offer free shipping on order over a certain amount?
Yes, we offer free shipping on all orders over £100
Can I change or cancel my order after its been placed?
You may be able to change or cancel your order if it hasn't been shipped yet. Contact us at hi@ninebyninegolf.com or at 020 3597 4188 as soon as possible for assistance.
How much does shipping cost?
Shipping costs depend on factors such as your location, the shipping method chosen, and the size of your order. You can calculate shipping costs during the checkout process.
What is the estimated delivery time for standard shipping?
The estimated time for standard shipping varies depending on location or if the order is custom-built. We aim to deliver in 7-10 working days however this can be shorter or longer.
Do we ship internationally?
Absolutely! We offer international shipping for some of our products.
Custom Club Fitting
Custom Club Fitting: Frequently Asked Questions
Can I get assistance with club fitting or product recommendations?
Yes, our team of golf experts is here to help. Feel free to contact us at hi@ninebyninegolf.com or 020 3597 4188
How can I find the right golf club specifications for me?
The best way for this would be to either call or book a custom fitting through our website.
What is the importance of club fitting, and how can I get fitted for golf clubs?
Club fitting ensures that your golf clubs match your body and swing characteristics. Contact our experts for guidance on the club fitting process and options or book a custom fitting through our website.
How does the custom-fitting process work at Nine by Nine Golf?
At Nine by Nine Golf, our experienced club fitters use advanced technology and expertise to analyze your swing and gather data on your individual characteristics. This data helps us recommend or build clubs that match your unique needs and preferences.
Is custom-fitting only for professional golfers, or can beginners benefit from it too?
Custom fitting is beneficial for golfers of all skill levels, from beginners to professionals. It helps beginners learn the game with clubs that are easier to use and enjoy a better golfing experience.
Equipment
Answers to commonly asked questions about Golf Equipment
What is the difference between Cavity Backed and Blade Irons?
Blade irons offer more control, while cavity-back irons provide forgiveness. The choice depends on your skill level and playing style. Our experts can help you decide.
Do you offer club repair services and re-gripping services?
Yes, we offer club repair and re-gripping services. Contact our team for details and pricing.
What's the difference between steel and graphite iron shafts?
Graphite shafts are lighter and can help increase swing speed, while steel shafts offer more control and accuracy. The choice depends on your preference and needs.
How often should I replace my Golf Balls?
Golf balls can wear out over time, especially if they get scuffed or damaged. Many golfers replace their balls after a round or two, but it ultimately depends on your performance and preference.
Do you offer left-handed equipment?
Yes, we offer a wide selection of left-handed golf clubs and equipment to cater to left-handed golfers. If you can't find what you're looking for contact us at 020 3597 4188 or at hi@ninebyninegolf.com
Promotional and Discounts
Any questions related to promotions and discounts
How can I stay updated on your latest promotions and discounts?
You can stay informed about our latest promotions and discounts by subscribing to our newsletter or by following us on social media.
Do you have a newsletter that i can subscribe to for exclusive discounts?
Unfortunately we don't offer any discount for signing up to our newsletter. We do however run a monthly prize draw for signing up.
Can I combine multiple discounts or promotion codes on a single order?
Generally, only one discount or promotional code can be applied per order. During checkout, the system will prompt you to enter the code for the discount you wish to use.
Are discounts automatically applied at checkout, or do I need
Golf balls can wear out over time, especially if they get scuffed or damaged. Many golfers replace their balls after a round or two, but it ultimately depends on your performance and preference.
Contact form
Any more questions? Feel free to reach out to one of our friendly and helpful PGA professionals.
Operating Hours: Monday to Friday 9-5
Give us a call at 020 3002 7258