Shipping and Delivery Information

At Nine by Nine Golf, we're passionate about enhancing your golfing experience. Whether you're pursuing precision with custom clubs or seeking the convenience of stock options, we're here to meet your every need. Our commitment to excellence extends beyond the fairway, resonating in our dedication to prompt and reliable delivery services.

Standard Clubs: Dispatched within 24 hours of purchase

Shipments only made on work days, 09:00 AM to 05:00 PM GMT, Monday to Friday excluding bank holidays.

At Nine by Nine Golf, we understand the importance of prompt delivery when it comes to standard options. We aim to dispatch your order within 24 hours of purchase, ensuring you receive your items swiftly. Please note that we only ship on workdays, Monday to Friday, and our office hours are from 9:00 AM to 5:00 PM GMT. Deliveries are not made on weekends or bank holidays. Should you have any questions or require assistance, please don't hesitate to contact our dedicated customer support team.

Custom Clubs: Delivery times are estimations based on the ordered brand

Last Updated - 08.04.2024

Delivery times can vary depending on order volume, customisation options, and production schedules dictated by the brand ordered from. Despite any potential variances, rest assured that our team is dedicated to ensuring the prompt and efficient delivery of your custom clubs. Crafted by the respective brand's expert builders, each custom club is meticulously designed to enhance your game. For any inquiries or further assistance, don't hesitate to contact our dedicated customer support team. Please find the delivery times for each brand below.

  • Callaway: 2-3 Weeks
  • Cleveland / Srixon: 2-3 Weeks
  • Cobra: 2-3 Weeks
  • Miura: 3-4 Weeks
  • Mizuno: 3-4 Weeks
  • ProtoConcept: 2-3 Weeks
  • PXG: 2-3 Weeks
  • TaylorMade: 2-3 Weeks
  • Titleist: 2-3 Weeks


Premium Custom Delivery: Delivered within 2-3 weeks

For our premium custom options, we understand the desire for expedited delivery. While maintaining our commitment to craftsmanship and quality, we prioritise swift dispatch. We aim to deliver your premium custom clubs within 2-3 weeks. Rest assured, our team works diligently to meet these timelines, ensuring you receive your custom clubs promptly and efficiently.

All clubs, regardless of customisation, are built to the highest tolerances and specifications by our tour-level builders. Each club undergoes meticulous craftsmanship to ensure it meets the standards expected by golf enthusiasts like you.

Please note that these delivery times are estimations and can vary based on factors such as customisation complexity and production schedules. We strive to provide accurate estimates and keep you informed throughout the process. Should you have any questions or require assistance, please don't hesitate to contact our dedicated customer support team.

Shipping Rates:

Shipping rates are calculated based on the selected delivery method and destination. All shipping costs will be clearly displayed at checkout before the order is finalised. Nine by Nine Golf reserves the right to change shipping rates at any time without prior notice.

General Parcel Shipping Rates:

UK:

  • Free express shipping on orders over £100
  • Orders under £100, express shipping within the UK is just £5.99.

Isle of Man:

  • Standard shipping is available for £7.99.

Zone 1:

Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, United States (56 of 62 states):

  • Express shipping: £19.99
  • Standard shipping: Free for orders over £150
  • £9.99 for orders under £150.

Zone 2:

Andorra, Austria, Canada, Denmark, Finland, Gibraltar, Greece, Vatican City, Italy, Portugal, Spain, Sweden:

  • Express shipping: £24.99
  • Standard shipping: Free for orders over £175 or £14.99 for orders under £175.

Zone 3:

Armenia, Georgia, Liechtenstein, Norway, Switzerland, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, India, Israel, Jordan, Kuwait, Lebanon, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Qatar, Saudi Arabia, Sri Lanka, United Arab Emirates, Yemen, Algeria, Egypt, Libya, Morocco, Tunisia:

  • Express shipping: £29.99
  • Standard shipping: Free for orders over £225 or £19.99 for orders under £225.

Zone 4:

Albania, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Hungary, Iceland, Latvia, Lithuania, Malta, Moldova, Montenegro, North Macedonia, Poland, Romania, Serbia, Slovakia, Slovenia, Türkiye, Ukraine, Cambodia, China, Hong Kong SAR, Indonesia, Japan, Laos, Macao SAR, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, Vietnam, Timor-Leste:

  • Express shipping: £34.99
  • Standard shipping: Free for orders over £350 or £24.99 for orders under £350.

Rest of the World:

  • Express shipping: £59.99
  • Standard shipping: Free for orders over £1,500 or £29.99 for orders under £1,500.

We strive to make shipping easy and affordable for our customers. Please note that shipping times may vary depending on your location and chosen shipping method. If you have any questions or need further assistance, feel free to reach out to our friendly customer support team.

Small Parcel Shipping Rates

UK:

  • DPD Express Pack service is available for £2.99.
  • Free shipping on orders over £100.

Europe 1:

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Türkiye, Ukraine, Guadeloupe, Mayotte, Réunion:

  • DPD Express Pack 1kg: £11.15
  • DPD Express Pack 5kg: £15.75

Rest of the World:

  • DPD Express Pack 1kg: £21.50
  • DPD Express Pack 5kg: £24.00

Express Shipping

This service does not prioritise your order ahead of others in our shipping or build queue; rather, it accelerates the process once your order has been dispatched. While express shipping speeds up the delivery process, it does not affect the order's placement or production timeline. Delays may still occur due to external factors beyond our control. Our express shipping service aims to enhance the efficiency of delivery, providing you with a faster transit once your order leaves our warehouse.

Returns Policy for Custom Fit and Personalised Orders

Custom-fit and personalised orders can only be returned if they are faulty. Nine by Nine Golf does not accept returns for custom fit or personalised orders due to changes in personal preferences. Please ensure all specifications are accurate before placing your order.

Adjustment Marks on Custom Orders

Please be advised that any custom orders where loft or lies are adjusted may have small marks on the heads from the process as this is sometimes unavoidable. These marks do not affect the performance or integrity of the clubs.

Non-UK Customers

For customers outside the UK, all tax and duties are calculated at checkout on top of the displayed ex-VAT price on the website. These taxes and duties are then paid to the courier through Nine by Nine Golf. This process aims to minimise delays during import and prevent additional charges upon package arrival.

Can I track my order?

Once your order is dispatched from our warehouse, we provide fully trackable shipping services for all orders. You will promptly receive an email containing a tracking link to monitor the status of your shipment.
What happens if I miss my courier when they deliver?

If you miss the courier during a delivery attempt, they will typically leave a notification or delivery card with instructions on how to arrange a re-delivery or collect your package from a designated pickup location, such as a local depot. You may also have the option to reschedule the delivery for a more convenient time. If you have missed a delivery, we recommend following the instructions provided on the delivery card or contacting the courier directly to make arrangements for redelivery or pickup.
I've made an error with my order?

If you've made an error with your order, such as selecting the wrong item, entering incorrect shipping information, or needing to make changes to your customisation options, please contact our customer support team on hi@ninebyninegolf.com or 020 4538 8617 as soon as possible. We understand that mistakes can happen, and we'll do our best to assist you in resolving any issues with your order. Depending on the nature of the error, we may be able to make adjustments or modifications before your order is processed for shipment. Please provide as much detail as possible about the error so that we can efficiently address your concerns and ensure your satisfaction with your order.
How do I cancel my order?

If you wish to cancel your order, please contact our customer support team immediately on hi@ninebyninegolf.com or on 020 4538 8617. We understand that circumstances may change, and we'll do our best to assist you with your cancellation request. Depending on the status of your order, we may be able to cancel it before it is processed for shipment. However, if your order has already been dispatched from our warehouse, we may not be able to cancel it, but we can provide guidance on the returns process once you receive your order. Please provide your order details when contacting us to expedite the cancellation process.
What happens if my order is delayed?

If your order is delayed for any reason, we sincerely apologise for any inconvenience this may cause. While we make every effort to meet our estimated delivery times, delays can occasionally occur due to factors beyond our control, such as high demand, production delays, or unforeseen circumstances. If your order is delayed, rest assured that we're actively monitoring its progress and working to resolve any issues as quickly as possible.

If you have concerns about the status of your order or if you would like more information about the delay, please don't hesitate to contact our customer support team on hi@ninebyninegolf.com or on 020 4538 8617. We'll provide you with updates on the revised delivery timeline and address any questions or concerns you may have. Your satisfaction is our top priority, and we appreciate your patience and understanding during this time.

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Opening Hours

Monday - Friday (Excluding Bank Holidays) 9am - 5pm GMT